Improved response time
To really simplify, we know that we have to make some changes to our service and response times. What could be simpler than making one call or sending one email and having a quick response and the issue resolved in the fastest time possible?
We have decided to make a guarantee that we will answer ALL emails within just 24 hours, no matter when it is sent or what it the subject is. We are committing to this to give you the peace of mind of knowing that we are listening to you.
And what about complaints? Well, we really are doing everything we can to avoid them, but when we do receive them we are guaranteeing a 7 working day response. We also commit to closing the complaint and ending it on a happy note within just 20 working days.